Terms and Conditions

Copyright & Terms of Use

Copyright Notice

All rights reserved. Copyright on all material on this mobile app vests with Chennai Metro Rail Limited and is protected by Indian and International copyright and laws.


All content included on this app, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the sole property of Chennai Metro Rail Limited and protected by Indian and international copyright laws.


The mark “CMRL” and the Logo indicated on the top left of each page is the trademark of Chennai Metro Rail Limited. All graphics, logos, page headers, button icons, scripts, and service names (collectively “Trademarks”) present and visible on this app are trademarks of Chennai Metro Rail Limited. The Trademarks, mark “CMRL” and the Logo may not be used in connection with any product or service that is not in any manner connected or provided by Chennai Metro Rail Limited that is likely to cause confusion among customers, or in any manner that disparages or discredits Chennai Metro Rail Limited. All other trademarks not owned by Chennai Metro Rail Limited or its subsidiaries that appear on this app, are the property of their respective owners, who may or may not be affiliated with, connected to Chennai Metro Rail Limited.

Disclaimer and Terms of Use

By accessing and browsing the Chennai Metro Rail app or by using and/or downloading any content from same, you agree and accept the Terms of Use as set forth below.

Purpose of the Mobile App

All the materials contained in the Company’s mobile app are on provided for informational purposes only and shall not be construed as a commercial offer, a license, an advisory, fiduciary or professional relationship between you and the Company. No information provided on this app shall be considered a substitute for your independent investigation.

The information provided on this mobile app may be related to products or services that are not available in your country.

Links to Third-Party Mobile apps

Links to third-party mobile apps are provided for convenience only and do not imply any approval or endorsement by the Company of the linked apps, even if they may contain the Company’s logo, as such apps are beyond the Company’s control. Thus, the Company cannot be held responsible for the content of any linked app or any link contained therein.

You acknowledge that framing the Company’s mobile app, or any similar process is prohibited.

Intellectual Property

This mobile app is the exclusive property of Chennai Metro Rail Limited. Any material that it contains, including, but not limited to, texts, data, graphics, pictures, sounds, videos, logos, icons or html code is protected under the intellectual property laws and remains the Company or third party’s property.

You may use this material for personal and non-commercial purposes in accordance with the principles governing intellectual property laws. Any other use or modification of the content of the Company’s mobile app without the Company’s prior written authorization is prohibited.

Warranty and Liability

All materials, including downloadable software, contained in the Company’s mobile app is provided on “as is” basis and without warranty of any kind to the extent allowed by the applicable law. While the Company will use reasonable efforts to provide reliable information through its mobile app, the Company does not warrant that this mobile app is free of inaccuracies, errors and/or omissions, viruses, worms, Trojan horses and the like, or that its content is appropriate for your particular use or up to date. The Company reserves the right to change the information at any time without notice. The Company does not warrant any results derived from the use of any software available on this app. You are solely responsible for any use of the materials contained in this app.

The information contained in this app does not extend or modify the warranty that may apply to you as a result of a contractual relationship with the Company.

The Company will not be liable for any indirect, consequential or incidental damages, including but not limited to loss of profits or revenues, business interruption, loss of data arising out of or in connection with the use, inability to use or reliance on any material contained in this app or any linked app.

Users’ Comments

The Company does not assume any obligation to monitor the information that you may post on its mobile app.

You warrant that any and all information projects, files or other attachments sent to us (“Material”) or comments other than personal data, that you may transmit to the Company through the mobile app does not infringe intellectual property rights or any other applicable law. Such information, Material or comments, will be treated as non-confidential and non proprietary. By submitting any information or Material, you give the Company an unlimited and irrevocable license to use, execute, show, modify and transmit such information, Material or comments, including any underlying idea, concept or know-how. The Company reserves the right to use such information in any way it chooses.

Applicable law – Severability

These Terms of Use are governed by the Indian Law. The courts in Chennai have jurisdiction in relation to any claim or action arising out of, or in connection with, the Terms of Use.

If any provision of these Terms of Use is held by a court to be illegal, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Modifications of the Terms of Use

The Company reserves the right to change the Terms of Use under which this mobile app is offered at any time and without notice. You will be automatically bound by these modifications when you use this app, and should periodically read the Terms of Use.

Privacy Policy

  • We, Chennai Metro Rail Limited are committed to safeguarding the privacy of our mobile app visitors; in this policy we explain how we will treat your personal information.
  • By using our mobile app and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
Collecting Personal Information
  • We may collect, store and use the following kinds of personal information:
    • Information about your computer and about your visits to and use of this mobile app (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and mobile app navigation paths);
    • Information that you provide to us when registering with our mobile app including your email address;
    • Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including [your name and email address);
    • Information that you provide to us when using the services on our mobile app, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
    • Information contained in or relating to any communications that you send to us or send through enquiry forms or otherwise on our mobile app (including the communication content and meta data associated with the communication);
    • Any other personal information that you choose to send to us.
  • Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
Using Your Personal Information
  • Personal information submitted to us through our mobile app will be used for the purposes specified in this policy or on the relevant pages of the mobile app.
  • We may use your personal information to:
    • Administer our mobile app and business;
    • Personalise our mobile app for you;
    • Enable your use of the services available on our mobile app;;
    • Send you email notifications that you have specifically requested;
    • Send you our email newsletter, if you have requested it;
    • Deal with enquiries and complaints made by or about you relating to our mobile app;
    • Keep our mobile app secure and prevent fraud.
  • If you submit personal information for publication on our mobile app, we will publish and otherwise use that information in accordance with the license you grant to us.
Disclosing Personal Information
  • We may disclose your personal information to any of our employees, officers, advisers, agents, insofar as reasonably necessary for the purposes set out in this policy.
  • We may disclose your personal information to any member of our group of companies (this means our affiliates and subsidiaries,) in so far as reasonably necessary for the purposes set out in this policy.
  • We may disclose your personal information:
    • To the extent that we are required to do so by law;
    • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
    • To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
  • Except as provided in this policy, we will not provide your personal information to third parties.
Retaining Personal Information
  • This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
  • Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  • Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
    • To the extent that we are required to do so by law;
    • If we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
    • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Security of your Personal Information
  • We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
  • We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
  • You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
Third Party Mobile apps
  • Our mobile app includes hyperlinks to, and details of, third party mobile apps.
  • We have no control over, and are not responsible for, the privacy policies and practices of third parties.
  • Our mobile app uses cookies
  • A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

    This Privacy Policy may be amended and updated periodically and without prior notice to you to reflect changes in our online information practices. When changes are made to this Policy it will be posted to the mobile app and the “last updated” date at the top of this policy will be revised. We also encourage users to periodically check this Policy to understand how we protect and use your information.